Status quo bias.
The option already chosen often wins by doing nothing.
A default is what happens when you do nothing. Because changing it takes effort, whoever chooses the default can strongly shape the result.
37% → 86%
Share of workers in a 401(k) plan, before and after enrollment flipped from opt in to automatic.
Look at what happens if you do nothing, because that is the plan you are on. Joining is not the same as saving enough: most people stay at whatever low rate they were handed.
Also under Decision processes.
Madrian & Shea 2001 · Samuelson & Zeckhauser 1988 · Choi, Laibson, Madrian & Metrick 2002 · Beshears, Choi, Laibson & Madrian 2018